30-Day Return & Refund Policy

Last Updated: October 2026

Your satisfaction is guaranteed at Softorava. If you are not completely satisfied with your purchase for any reason, we offer a straightforward 30-day return and refund policy from the date of delivery.

1. Return Eligibility & Terms

• Return Window: 30 calendar days from the confirmed delivery date.
• Condition of Items: We accept both defective/damaged items and remorse/change-of-mind returns. Items should be returned in original condition with all included accessories, cables, manuals, and retail packaging.
• Restocking Fee: $0.00 (Zero Restocking Fee) on all eligible returns.
• Return Shipping Cost: FREE ($0.00) — Softorava provides a prepaid return shipping label via email for all approved returns within the 30-day window.

2. How to Initiate a Return

1. Email our returns department at [email protected] or call (888) 537-8490 with your Order ID and reason for return.
2. Within 24 business hours, we will email your Return Merchandise Authorization (RMA) number and a prepaid USPS/UPS return shipping label.
3. Ship the package back to our returns facility: Softorava Technologies LLC — Returns Dept, 111 Congress Ave, Suite 500, Austin, TX 78701, United States.

3. Refund Processing Timeline

Once your return is received and inspected at our Austin facility, we will process your full refund within 3 to 5 business days. The credit will automatically be applied back to your original payment method (PayPal balance, credit card, or debit card).